Blog
Summer
Where AI Agents Pay Off First: The Case for Sequencing CX Before Operations
Every retail leadership team runs into the same budget meeting eventually. Support wants funding for its next AI agent. So does the warehouse. Both are chasing AI agent ROI in retail out of the same finite pool of money, and only one of them is going to show results...
Where AI Agents Pay Off First: The Case for Sequencing CX Before Operations
Every retail leadership team runs into the same budget meeting eventually. Support wants funding for its next AI agent. So does the warehouse. Both are chasing AI agent ROI in retail out of the same finite pool of money, and only one of them is going to show results...
From Segments to Signals: How CDPs Help AI Agents in Retail Understand Customer Intent
Retail is moving through one of the more disorienting shifts of the past decade. Shopping is leaving the browser for the conversation, and a shopper describing what they want to an AI agent inside ChatGPT or Gemini bears little resemblance to a shopper scrolling a...
Decision Fatigue in eCommerce: Why Consumers Are Turning to AI Agents and Delegated Commerce
Online shopping was supposed to make buying easier. For most of the last decade, the industry's answer to "how do we sell more" was "give shoppers more": more products, more filters, more reviews, more promotions, more ways to pay, and more ways to get it delivered....
Where AI Agents Pay Off First: The Case for Sequencing CX Before Operations
Every retail leadership team runs into the same budget meeting eventually. Support wants funding for its next AI agent. So does the warehouse. Both are chasing AI agent ROI in retail out of the same finite pool of money, and only one of them is going to show results...
From Segments to Signals: How CDPs Help AI Agents in Retail Understand Customer Intent
Retail is moving through one of the more disorienting shifts of the past decade. Shopping is leaving the browser for the conversation, and a shopper describing what they want to an AI agent inside ChatGPT or Gemini bears little resemblance to a shopper scrolling a...
Decision Fatigue in eCommerce: Why Consumers Are Turning to AI Agents and Delegated Commerce
Online shopping was supposed to make buying easier. For most of the last decade, the industry's answer to "how do we sell more" was "give shoppers more": more products, more filters, more reviews, more promotions, more ways to pay, and more ways to get it delivered....