Blog
Summer
How to Build a Customer Retention Strategy for Long-Term Success
Here’s a number that should make every retail executive pause: Retaining a customer can be 5 to 25 times more cost-effective than acquiring a new one. Investing in a solid customer retention strategy is a smart move in an industry where margins are tight and...
How to choose the ideal retail customer engagement platform
Let’s allow the importance of retail customer engagement to sink in: When it comes to making a purchase, 64% of people find the customer experience to be more important than the price, according to Gartner Research. In a digital world where online shoppers are...
Gartner Trends 2022: What Do They Mean for Retailers?
When Gartner’s Top Strategic Technology Trends for 2022 report came out, the whole world hastened to read it. The report identifies Gartner’s trends for 2022 that are poised to change industries and business practices. Retail executives and other decision-makers need...
13 Customer Engagement Strategies for the Fitness Industry
The fitness industry has taken a hit over the last couple of years as the COVID-19 pandemic forced people indoors and businesses to close. As fitness retailers and organizations try to get back to some kind of normal, acquiring and retaining customers is top of mind....
How to choose the ideal retail customer engagement platform
Let’s allow the importance of retail customer engagement to sink in: When it comes to making a purchase, 64% of people find the customer experience to be more important than the price, according to Gartner Research. In a digital world where online shoppers are...
Gartner Trends 2022: What Do They Mean for Retailers?
When Gartner’s Top Strategic Technology Trends for 2022 report came out, the whole world hastened to read it. The report identifies Gartner’s trends for 2022 that are poised to change industries and business practices. Retail executives and other decision-makers need...
13 Customer Engagement Strategies for the Fitness Industry
The fitness industry has taken a hit over the last couple of years as the COVID-19 pandemic forced people indoors and businesses to close. As fitness retailers and organizations try to get back to some kind of normal, acquiring and retaining customers is top of mind....