Ecommerce Archives - Page 4 of 13 - ContactPigeon

Retail Week Live 2024: Why You Should Not Miss It

Published: Mar 17, 2023 | Updated: Jan 8, 2024 by ContactPigeon in Ecommerce

To succeed in eCommerce and the retail industry, business owners need to stay on top of consumer trends, keeping an eye on the industry’s pulse. In the UK, there is no better way to do so than by attending Retail Week Live 2023 from March 28-29 at the Intercontinental Hotel O2 in London. Presented by Retail Week, this event offers eCommerce professionals the chance to connect with their peers and learn about the trends and issues shaping the industry. They can take home insights and best practices to help them level up their businesses throughout the upcoming year. Table of

Argos Marketing Strategy: How the UK Catalog Retailer Nailed Omnichannel

Published: Feb 28, 2023 | Updated: Sep 22, 2023 by ContactPigeon in Brand Stories

Founded in 1972, Argos is a UK catalog retailer serving the United Kingdom and Ireland through multiple shopping channels. In its 50-year history, the store has undergone many changes and now serves as a popular shopping destination with over 130 million customers annually. Argos is the fourth most popular online retailer in the UK, generating over $5.2 million US dollars in sales as of 2021. This case study explores how Argos’ marketing strategy adapted from its humble origins as a catalog retailer to a retail giant using an omnichannel strategy. Table of Contents > A journey through the history of

Fashion Retailers: Omnichannel Marketing Ideas and Challenges

Published: Feb 22, 2023 | Updated: May 8, 2023 by ContactPigeon in Ecommerce

Fashion retailers heading into 2023 will turn more and more to omnichannel marketing. That’s because omnichannel marketing combines traditional offline methods with digital ones, such as email campaigns and social media, to create an integrated and seamless customer experience. Omnichannel marketing provides customers with the convenience of shopping when, how, and where they want while giving fashion retailers a competitive industry edge. Considering 73% of customers prefer shopping through multiple channels, it’s essential to have an omnichannel approach that meets customers’ expectations (Harvard Business Review). Table of Contents > The fashion industry by numbers in 2023 > Best omnichannel marketing

eCommerce Dashboard: KPIs, Key Components, and Examples for the Perfect Template

Published: Feb 14, 2023 | Updated: Feb 1, 2024 by ContactPigeon in Ecommerce

An eCommerce dashboard is essential for retail brands looking to optimize their operations and make data-driven decisions. By providing an in-depth view of decisive metrics and KPIs, the dashboard helps businesses stay ahead of the curve and make informed decisions about their eCommerce strategy. A well-designed eCommerce dashboard as a part of CDP and should be both intuitive and comprehensive. Read on to see the must-have KPIs and metrics you must include in your dashboard and the guiding principles for optimal dashboard layout. Table of Contents > One-minute FAQ to fully understand an eCommerce dashboard > Creating an insightful eCommerce

The Omnichannel Chatbot Revolution: 18 Key Benefits for Any eCommerce Business

Published: Jan 31, 2023 | Updated: Dec 1, 2023 by ContactPigeon in Ecommerce

Using an omnichannel chatbot to tackle customer service and improve the shopping experience has proven a very efficient strategy and a must-have best practice since there are many benefits that a chatbot can deliver to an eCommerce business. In 2021, the chatbot market was worth $190.8 million and will grow to over $1 billion by 2030. A chatbot is an AI-powered program that simulates human customer service with consumers, interacting with them and answering their questions, and lets customers interact on more than one platform. One of the primary benefits of an omnichannel chatbot in eCommerce is the ability

Retail Innovation: 11 Retailers That Nailed It

Published: Jan 26, 2023 | Updated: Nov 21, 2023 by Joyce Qian in Ecommerce

In an ever-changing consumer market and a world dominated by technology, retailers must put their best foot forward regarding innovative marketing tactics. Retail innovation is when a retailer offers consumers something new or an improvement in its technology, services, products, or business systems. More specifically, retail innovation revolves around providing added value that makes a retailer more desirable to consumers and gives it a leg up on the competition. Retail innovation is not just for businesses that have the funding to invest in expensive, fancy technology to provide exciting experiences for their consumers. Instead, big and small retailers should focus on

28 Brilliant Omnichannel Marketing Examples by Famous Retailers

Published: Dec 27, 2022 | Updated: Jul 24, 2024 by ContactPigeon in Ecommerce

Most businesses need a comprehensive online presence to remain competitive in their given market. Even before the COVID-19 pandemic, online shopping was significant, but during the pandemic, there has been a surge that encouraged businesses to be plugged into all channels. Around 90% of customers prefer the stores and brands they frequent to have an online presence, and approximately two-thirds expect it to be consistent across relevant channels. That goes to show that now is the perfect time for retailers to focus on creating an omnichannel marketing strategy. Fortunately, retailers new to omnichannel marketing can use the following 28 omnichannel marketing

How Retail Business Intelligence Can Redefine Customer Experience

Published: Dec 22, 2022 | Updated: Dec 14, 2023 by ContactPigeon in Ecommerce

Retail business intelligence (BI) has revolutionized the retail industry, allowing retailers to make intelligent and profitable decisions, based on data insights that used to be unavailable only a decade ago. Business intelligence has been very beneficial for retail operations and customer experience, as retail data from sources such as sales logs, customer feedback, inventory management systems, and CRM systems can be analyzed to gain actionable insights. Leveraging business intelligence tools lets retailers make decisions that enhance the customer experience in many ways, such as creating personalized product recommendations and tailored marketing campaigns. The usefulness of business intelligence tools is shown

The 12 Key Omnichannel Retail Trends of 2024

Published: Nov 24, 2022 | Updated: Jan 26, 2024 by ContactPigeon in Ecommerce

Research shows that 90% of customers expect brands to have an online presence, even though 81% of shoppers in the US are comfortable in brick-and-mortar stores again. Despite the post-Covid shopping habits, keeping the shopping experience consistent both online and in person helps brands build trust with their shoppers, and should be a top priority for every retailer. Three-quarters of shoppers say they want consistency across all channels when working with a brand, and the most effective way to achieve that consistency is to stay ahead of the game with a top-notch Omnichannel strategy. In this article, we have collected

The 30 Best Christmas campaigns we’ve ever seen

Published: Nov 14, 2022 | Updated: Nov 21, 2023 by Joyce Qian in Ecommerce

Every year, the average American spends $997.73 on Christmas shopping, but the best part is that 74% of consumers are planning to spend more this holiday season than last year. The odds are in your favor to attract more holiday shoppers, so the need to create a knockout Christmas campaign is a given. That’s why we have collected and analyzed the best Christmas campaigns ever to inspire you to set up even better Christmas ads. This piece will go through some of the best holiday promotions to help you get going and plan your marketing strategy. But before we jump

Cyber Monday Statistics: 100+ Stats Every Retail Executive Should Know

Published: Oct 31, 2022 | Updated: Sep 13, 2024 by ContactPigeon in Ecommerce

Cyber Monday, along with Black Friday, is one of the most anticipated events of the year for retailers and consumers. Cyber Monday takes place the Monday following Thanksgiving and features unbeatable online discounts on numerous products from well-known retailers. Although Cyber Monday has always been popular amongst consumers, it gained notable traction following the pandemic, with a 15% increase in overall online sales from 2019 to 2020. Last year, in 2023, 73.1 million consumers shopped online and 20.9 million people shopped in person, taking advantage of the Thanksgiving promotional offers, and discounts. With all that in mind, taking a deeper

The Best Thanksgiving Campaigns We’ve Ever Seen

Published: Oct 27, 2022 | Updated: May 8, 2023 by ContactPigeon in Ecommerce

Thanksgiving is one of the most important business holidays for retailers. According to the Robin Report, retail spending rose by nearly 30% in 2021 during Thanksgiving, Cyber Monday, and Black Friday — fueled by Americans’ desire to celebrate the holiday with their families and a healthy dose of stellar Thanksgiving campaign ideas. That’s why, as the 2022 holiday season approaches, it’s time to review some of the best Thanksgiving marketing campaigns to help you prepare for the season. Table of Contents > Interesting Thanksgiving Marketing Statistics > Thanksgiving Campaign #1: Coca-Cola > Thanksgiving Campaign #2: REI > Thanksgiving Campaign #3:

Screwfix’s Marketing Strategy: The Story Behind the Largest UK Trade Tools & Hardware Retailer

Published: Sep 30, 2022 | Updated: Nov 21, 2023 by Sofia Spanou in Brand Stories

Screwfix started out in 1979 as the Woodscrew Supply Company. Since its origins, it has grown substantially and is now one of the most well-known hardware retailers in the United Kingdom. In 1999, the company was acquired by Kingfisher, PLS, and is part of a network of 1.400 stores. Its growth has stemmed from efforts to build a great workplace culture and a strong marketing strategy. Since 2015, Screwfix has been recognized with multiple awards for its dedication to quality and service as well as its commitment to its employees. But it takes more than quality and a decent workplace

The 26 most important retail KPIs every retailer should monitor

Published: Sep 26, 2022 | Updated: Mar 4, 2024 by Charalampos Nikas in Ecommerce

KPIs, or key performance indicators, are a way for companies to track their progress toward a specified goal. As a retailer, recognizing retail trends and the most important KPIs to measure, allows eCommerce professionals to improve current strategies and helps focus on the factors that impact their chances of reaching their intended results. Retail KPIs often include factors like conversion rate, consumer retention, and other metrics that show that a retailer is on its way to increase revenue. Here’s a look at common retail KPIs examples, retail KPIs to monitor, and retail KPI formulas to showcase the importance of monitoring

FMCG Marketing Strategies to Increase YOY Revenue

Published: Sep 12, 2022 | Updated: Nov 21, 2023 by Joyce Qian in Ecommerce

With recent events like COVID-19 and the restrictions that came along with it, retail marketing on an omnichannel level has become increasingly more important for consumer retention and overall company success. In 2020, online grocery sales saw a 103% year-over-year increase and are projected to account for 10% of the overall market by 2025. Supermarkets must take advantage of FMCG marketing strategies and the omnichannel approach to ensure an increase in their YOY revenue as consumers place value on convenience and access. Table of Contents > What FMCG means > The 4 key FMCG marketing strategies > Other effective supermarket

ALDI’s marketing strategy: The key growth ingredients of the FMCG titan

Published: Aug 29, 2022 | Updated: Nov 21, 2023 by Sofia Spanou in Brand Stories

A giant in the UK’s grocery industry, ALDI prides itself in selling the most economical quality items. Over the past decade, ALDI’s marketing strategy has aimed at aggressive growth globally, trying to ensure everyone has nearby ALDI stores or a nearby ALDI supermarket. This mindset has helped the company become the third-largest grocery brand in Australia and has placed it on track to become the third-largest in the U.S. by the end of 2022. This ALDI case study will dive into ALDI’s marketing strategy and analyze its eCommerce page to help other companies learn about marketing strategies for supermarkets and

23 Back-to-School Marketing Ideas for Retailers in 2024

Published: Aug 1, 2022 | Updated: Jan 8, 2024 by Joyce Qian in Ecommerce

As summer comes to a close, parents are prepping to send their kids back to school. This event marks one of the largest shopping booms of the year, with parents to be expected to spend $37 billion. In 2021, back-to-school shopping rose by 16% as kids went back to class, and that number is expected to rise even more this year. You can use some of the most creative back-to-school marketing ideas from big retailers, to highlight your fast-moving consumer goods (FMCG) and capture these shoppers. Table of Contents > What is Back-to-School marketing? > Back-to-school spending in the post-COVID-19

The Ocado Marketing Strategy: How It Reached the UK TOP50 Retailers List

Published: Jul 26, 2022 | Updated: Nov 21, 2023 by Sofia Spanou in Brand Stories

When Ocado entered the grocery delivery market at the dawn of the millennium, the landscape was quite different. In 2000, the company consisted of three employees in a single room, thinking of how to respond to an emerging trend of consumers shopping online. In the company’s early days, this business model was new, but Ocado’s marketing strategy propelled them to become the U.K.’s largest online grocery platform. The company now makes about 183 deliveries per van per week, providing citizens across the U.K. with groceries and other essentials. But Ocado didn’t grow overnight. They didn’t turn a profit until 2015,

Retail Trends 2022-2023: 101 industry experts share their predictions

Published: Jul 12, 2022 | Updated: Aug 1, 2024 by ContactPigeon in Ecommerce

Since 2020, the retail industry has been challenged by numerous threats and challenges. At first, it was the pandemic that shook the world, pushing the eCommerce adoption rate to +30% over the 2019 levels and fiercely switching the purchase behavior of consumers across the world. In 2022 and as the world tried to normalize its pace, the Ukrainian War, the energy crisis, and inflation shook the world, with 52% of the consumers claiming that the rising costs affect their ability to purchase goods, according to EY. The retail industry has been adapting to a new reality so we expect to

50 Father’s Day Statistics No Retailer Should Miss

Published: Jun 17, 2022 | Updated: Feb 29, 2024 by ContactPigeon in Ecommerce

In the post-COVID-19 era, businesses are becoming more data-driven, and one of the most profitable days of the year is just around the corner: Father’s Day. This year, the big day is June 19th which means that you have no time to waste. So we compiled a list of Father’s Day statistics every retailer should know to get you properly prepared and give you a taste of what your consumers need this year. These statistics will provide insights that can help eCommerce professionals, retailers and marketers make smarter business decisions, gear up, and earn a portion of the billions of

Category: Ecommerce