The Omnichannel Chatbot Revolution: 18 Key Benefits for Any eCommerce Business

benefits chatbot ecommerce

Using an omnichannel chatbot to tackle customer service and improve the shopping experience has proven a very efficient strategy and a must-have best practice since there are many benefits that a chatbot can deliver to an eCommerce business. In 2021, the chatbot market was worth $190.8 million and will grow to over $1 billion by 2030. A chatbot is an AI-powered program that simulates human customer service with consumers, interacting with them and answering their questions, and lets customers interact on more than one platform.   One of the primary benefits of an omnichannel chatbot in eCommerce is the ability

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