Joyce Qian


Joyce runs Marketing at ContactPigeon. On a daily basis, she ponders on different ways innovative campaigns can translate into significant busienss growth, particularly given the ability to leverage data-driven insights. Outside of work, Joyce loves reading, traveling and exploring her new found home in the ancient city of Athens, Greece. Follow her on LinkedIn.


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Top 22 Retail Customer Engagement Trends to Watch for 2025

Retail Customer Engagement Trends-2025

Staying ahead of the curve has never been more critical in the rapidly evolving retail landscape. The way retailers engage with customers is transforming, driven by continuous advancements in technology and ever-changing consumer expectations. By...


Cart Abandonment Push Notifications: Best Practices, Examples & Flows

Cart Abandonment Push Notifications

Cart and checkout abandonment are persistent challenges in online retail, often resulting in substantial missed opportunities for growth and customer engagement. The average cart abandonment rate is approximately 70.19%, indicating that most...


Study: We analyzed the Black Friday Email Marketing Strategy of 11 Leading Retailers

Black Friday email marketing study

In 2023, Black Friday sales soared to approximately $9.8 billion—a significant 12.3% increase from the previous year. Notably, 75% of consumers chose to shop online, underscoring the shift toward digital engagement. This trend highlights a...


The Very Best Home Page Examples in eCommerce (2024)

The Best Home Page Examples in eCommerce - 2024

As eCommerce continues to transform at an incredible speed, keeping your business ahead of the curve means looking to the industry’s leading websites for inspiration. By examining the very best home page examples of 2024, you’ll gain...


The 40 Best ChatGPT Prompts for Email Marketing in Retail

The Best ChaptGPT Prompts for Email Marketing in Retail

AI is revolutionizing email marketing in the retail industry, providing powerful tools to enhance customer engagement and streamline campaign management. By using AI-driven strategies, retailers can boost open rates by up to 41%, reduce overhead...


The Best ChatGPT prompts for retail marketing professionals

Best ChatGPT prompts for retail marketing professionals

Artificial Intelligence (AI) rapidly transforms retail, enhancing operational efficiency and customer engagement. The global AI in the retail market is projected to grow from $9.36 billion in 2024 to an astonishing $85.07 billion by 2032,...


From Data to Deals: Using AI for BFCM Success in Retail

Using AI for Black Friday Success in Retail

Discover how AI can transform your Black Friday strategy. Learn from industry leaders and utilize AI for data-driven Black Friday sales optimization. Read more here.

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14 Browse Abandonment Examples: Key Learnings From Top Retailers

browse abandonment examples

Discover the best browse abandonment examples from top retailers and learn how to boost conversion rates with proven strategies.

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The Very Best Category Page Examples in eCommerce (2024)

Best Category Page Examples in eCommerce

Explore the best category page examples in eCommerce for 2024. Learn from industry leaders and optimize your product listing pages.

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Back to School Retail Trends and Statistics for Retailers 2024

back to school retail trends

The back-to-school (B2S) season is more than just a busy shopping period; it’s a pivotal time that significantly impacts annual sales for retailers. As students and parents gear up for a new academic year, retailers must strategically align...


SMS Personalization: Best Practices for Retailers

sms personalization

Personalized marketing is a game-changer for the dynamic world of retail, and SMS personalization has become a crucial strategy for businesses aiming to enhance customer engagement and drive sales. Retailers can create meaningful connections that...


Top Customer Segmentation Examples for Rising Retailers (By Industry)

customer segmentation examples

Customer segmentation is a cornerstone of effective retail marketing strategy, offering myriad benefits for businesses across various sectors. By examining customer segmentation examples, we can see how dividing customers into distinct groups...


A/B Testing for Retailers: List of 45 Must-Run CRO Experiments

a/b testing for retailers

Uncover the top 45 A/B testing experiments for retailers to significantly boost conversion rates. Discover actionable CRO strategies for your retail business now.

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Push Notification Personalization: Best Practices for Retailers

push notifications personalization

In the omnichannel customer engagement mix, personalized push notifications have emerged as indispensable tools for addressing customers and driving conversions. Personalization revolutionizes the way retailers interact with their audience, with...


Gartner Trends 2024: How a Retailer Can Turn Them Into Growth

gartner trends 2024

With the speed at which technology evolves, it can be difficult for retailers to keep up with what is best for their business. Some tech can revolutionize eCommerce, while other innovations are a fad. Thankfully, Gartner stays on top of the latest...


Omnichannel Retail: All You Need to Know for 2024

omnichannel retail

In 2024, an omnichannel strategy is not just a trend; it’s a guiding principle reshaping the foundations of digital marketing and generating 80% of in-store visits. In dynamic retail, the term “omnichannel” has transformed from a...


Email Personalization Guide: Strategies and Tactics That Work

email personalization

With a resounding 89% of marketers acknowledging the positive impact of personalization on their campaigns, the significance of email personalization in the realm of digital marketing cannot be overstated. This statistic serves as a testament to...


20 Top eCommerce Trends to Watch in 2024

ecommerce trends

As we are about to enter 2024, staying in touch with the latest eCommerce trends is paramount, especially for retailers and industry leaders wishing to advance in this volatile market. In this never-ending fight, the integration of cutting-edge...


Unlocking Black Friday Success: Key insights from our BFCM webinar

BFCM webinar 2023

Black Friday and Cyber Monday (BFCM) have long been the pinnacle of the holiday shopping season. Retailers and shoppers eagerly anticipate the massive deals and discounts accompanying this retail event. However, the landscape of BFCM is evolving...