Sofia Spanou, Author at ContactPigeon

Gartner Trends 2021: What They Mean for Retailers

April 5, 2021 by Sofia Spanou in Marketing Automation

Each year, Gartner publishes a list of the top strategic technology trends for businesses to pay attention to for the upcoming year. As a world-leading research and advisory company, Gartner understands the retail business and how customers interact with it, so understanding their trends each year can have a significant impact on your business. Compared to last year’s Gartner trends, which focused on D-commerce, personalization, and privacy, among other things, the Gartner trends 2021’s retailers need to care about are driven by AI engineering, distributed cloud, and cybersecurity mesh. Let’s take a look at this year’s Gartner trends and — most importantly

The 2023 Retailer Guide to Customer Engagement Best Practices

customer engagement best practices retail guide

September 10, 2020 by Sofia Spanou in Ecommerce

In recent years, customer engagement has grown to be the new buzz word among customer experience advocates. The more engaged your customers are, the more emotionally invested they are in your business, and hence more likely to advocate your brand. Given that study has shown that a 5% growth in retention can lead to 25% growth in future profits, it’s no wonder organizations across all sectors have embarked on passionate pursue in growing customer engagements from the leadership and down. As an industry disproportionately affected by the recent pandemic, retail businesses have extra incentive to provide distinctive customer experience to

Marketer Spotlight: Meet OFarmakopoiosmou’s Dora Kafourou

February 3, 2020 by Sofia Spanou in Brand Stories

We are finally resuming our Marketer Spotlights series! This month, we have the pleasure of interviewing Dora Kafourou, eCommerce Digital Marketer of online pharmacy, OFarmakopoiosmou, to be the marketer in the spotlight. In the Marketer Spotlight: Dora Kafourou Dora is the all-around eCommerce digital marketer at OFarmakopoiosmou, where she has oversight into all content creation, social media, website optimization, and online promotions of the business. OFarmakopoiosmou (ofarmakopoiosmou.gr) is the online store of the pharmacy that was established in 1977 in Athens. The store brand is built on the mission of establishing a long-term relationship with customers, as a trusted

Marketing Automation vs. Parenthood: The truth behind both!

April 23, 2017 by Sofia Spanou in Ecommerce

Last May, I officially joined the Parenthood club when I gave birth to my firstborn, a baby girl. Even though she is still an itsy-bitsy being, I am dumbfounded on how fast she has grown and how rapidly she is changing from the infant we brought home from the hospital to what she is capable of today. As with those who have joined the same club will tell you, this new journey is never uneventful. As I reflect back past the sleepless nights, it dawned on me that bringing up a child is not unlike to setting up marketing automation for