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Retail customer experience best practices in the post-COVID-19 era

Retail customer experience best practices in the post-COVID-19 era

by ContactPigeon | Nov 18, 2021 | Ecommerce & Retail Marketing

Providing an assistive customer journey and foretelling customer needs is a catalyst for exponential growth, as 89% of profitable companies say. To thrive in retail, you must continually improve customer touchpoints throughout the purchase journey to earn and keep...
80 Black Friday Statistics Every Retailer Should Know (2025)

80 Black Friday Statistics Every Retailer Should Know (2025)

by Charalampos Nikas | Oct 29, 2021 | Ecommerce & Retail Marketing

Although Thanksgiving in November is unique to the United States, the BFCM shopping frenzy has caught on worldwide, especially with the rise in online shopping. Once a one-day-only event, Black Friday has changed into season-long promotions and deals designed to draw...
The 28 Best Customer Experience Examples in 2024

The 28 Best Customer Experience Examples in 2024

by Joyce Qian | Oct 7, 2021 | Ecommerce & Retail Marketing

The focus of retail businesses has shifted in recent years from traditional “customer service” to learning how to create memorable customer experiences. Increasingly, the emphasis is on expanding omnichannel interactions across platforms, mobile devices, online...
The 30 Best Black Friday Campaigns of All Time (2025 Update)

The 30 Best Black Friday Campaigns of All Time (2025 Update)

by Joyce Qian | Oct 1, 2021 | Ecommerce & Retail Marketing

Black Friday, the quintessential shopping extravaganza, is more than just a day of unbeatable deals and long checkout lines. It’s an annual retail spectacle that serves as a litmus test for the industry’s creativity and innovation. In the world of retail...
20 Creative Halloween Retail Promotion Ideas

20 Creative Halloween Retail Promotion Ideas

by Joyce Qian | Sep 28, 2021 | Ecommerce & Retail Marketing

In 2020, even amidst the Covid-19 pandemic, Halloween expenditure held its ground proudly with the overall spending in the United States alone reaching the amount of 8 billion USD.  Statistics continue to impress even across the Atlantic, with 49% of the UK...
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