It’s no wonder that 78% of the customers prefer the omnichannel customer engagement approach as it helps them connect with their favorite brands in multiple ways. Consequently, this percentage justifies the increasing number of companies investing in the omnichannel experience. In 2020 the rate jumped from 20% to 80%, with the vast majority of retail experts grinding to find an answer to a very serious question; how to improve customer engagement and why it is so important. If we were to define customer engagement we would say that it “refers to the combination of behavioral responses with an emotional context”
How to improve customer engagement in retail [30 Examples]
July 27, 2021 by ContactPigeon in Brand Stories