The role of a Customer Relationship Management (CRM) Manager is evolving rapidly, especially in large retail businesses where...
Navigating the Career Path of a CRM Manager in Retail (2025)
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retail
20 Best Omnichannel Retailers and What You Can Learn From Them
Whether you’re looking at in-person customers who did research online before they came into the store or online customers who...
28 Brilliant Omnichannel Marketing Examples by Famous Retailers
Most businesses need a comprehensive online presence to remain competitive in their given market. Even before the COVID-19...
The 26 most important retail KPIs every retailer should monitor
KPIs, or key performance indicators, are a way for companies to track their progress toward a specified goal. As a retailer,...
The Ocado Marketing Strategy: How It Reached the UK TOP50 Retailers List
When Ocado entered the grocery delivery market at the dawn of the millennium, the landscape was quite different. In 2000, the...
Retail Trends 2022-2023: 101 industry experts share their predictions
Since 2020, the retail industry has been challenged by numerous threats and challenges. At first, it was the pandemic that shook...
Retail Events (EU): Which to Attend and How to Take the Maximum Value Out of Them
Now that in-person shopping is resuming, the growth of the eCommerce industry may have slowed down to 12.2 percent in 2022 (vs...
The 30 Most Important Customer Engagement Metrics You Should Track in Retail
The retail business takes place where your customers are. They're on social media, on mobile apps, and everywhere else you can...
The 60 most important Mother’s Day statistics for retailers (2024)
When most business leaders picture major holidays, they focus on Christmas, Easter, and Valentine's Day. These are all important...
The best 6 dynamic image generators for eCommerce
Quality product images are a key deciding factor for 93% of retail customers when considering the purchase of a product....
![How to improve customer engagement in retail [30 Examples]](https://blog.contactpigeon.com/wp-content/uploads/2021/07/improve-customer-engagement-retail_2.jpg)
How to improve customer engagement in retail [30 Examples]
It’s no wonder that 78% of the customers prefer the omnichannel customer engagement approach as it helps them connect with their...
Retail Customer Engagement Statistics: 55 Stats You Need to Know
What’s at the heart of any business? Products, services, profits? All of these things are important, but at its core, a business...
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